Note: Only orders purchased on our website (https://www.kugooescooters.com/) can provide you with 12 months of after-sales and repair services. If you purchased the Kukirin electric scooter on Amazon, eBay or other platforms, you need to find the customer service staff of the website you purchased to provide after-sales repair services. Our company has regulations that the website you purchased from provides complete after-sales services.

1. Electric Scooter/Bicycle Warranty

Within 7 days, we will refund or replace items only if we determine that the scooter fails due to material/workmanship defects (calculated from the date of delivery). In this case, there is no shipping fee for returns and exchanges.

After 7 days - within 12 months, if the customer has product quality problems, our company provides free accessories and free repairs. The customer does not need to bear the return shipping fee, but needs to bear the shipping fee sent to you after the return. Please contact us before returning the defective goods to obtain the return address and other instructions.

Before returning the package to our overseas warehouse, please be sure to communicate with our customer service staff, otherwise it is easy to cause your returned package to be lost and unclaimed. Thank you for your cooperation.

2. Warranty for accessories of electric scooters/bicycles

Within 7 days, if there are quality problems, our company will provide accessories free of charge and bear the logistics costs.

After 7 days-12 months, our company will provide accessories free of charge but will not bear the logistics costs; if the warranty period exceeds 1 year, we will not be able to provide you with warranty, and you need to purchase accessories yourself.
All customers who purchase scooters from January 1, 2025 will enjoy a 12-month warranty on accessories.
For customers who purchase scooters before January 1, 2025, the battery, motor and controller are only warrantied for six months, and the display and charger are only warrantied for three months. The warranty period for other accessories is 12 months.

3. Consumable parts can be replaced free of charge within seven days after receipt; but if they are damaged during use, customers need to purchase and replace them by themselves. Consumable parts: (tire kit, brake kit)

4. The warranty will be void and all rights will be lost in the following cases:

● The product is modified or repaired by unauthorized technicians or/and faulty, modified or non-original equipment/accessories are used.

● The product is subjected to an accident or damage due to external factors, atmospheric conditions or other such events.

● The failure is caused by dirt, impurities, water, foreign objects, etc.

● The product is used in the rain and/or driven through a body of water with a depth greater than 4 cm.

● The product or part identification series/code/marking, etc. is removed/illegible, and the marking or relief is made for various purposes Spare parts or original parts have dents, mechanical shocks, thermal or other breaks, cracks, etc., but these are not caused by them.

● The product is changed from its original state due to natural influences (corrosion, condensation, etc.) due to improper storage conditions.

● The product is not used in accordance with the conditions of the user manual. – Link product failure is caused by vandalism or similar reasons.

● The warranty period has expired.

5. Purchased accessories cannot be covered by warranty.

6. All Kukirin customers are eligible for our unconditional warranty immediately after purchase. If you have any questions as to whether your product is still under warranty, please email  service@kugooescooters.com and ask about your warranty status.