Support Duty-Free Fast Shipping For These 25 EU Countries:
Denmark, Spain, Ireland, Netherlands, Portugal, Lithuania, Hungary, Slovakia, Finland, Bulgaria, Croatia, Austria, Italy, Sweden, France, Czech Republic, Belgium, Poland, Estonia, Greece, Germany, Luxembourg, Latvia, Slovenia, Romania
All EU orders are free from shipping and tax.
We will ship your order by local UPS or DHL express company.
We need 12-24 hours processing time and then your order will be shipped. (Monday-Friday)
It's our goal to make sure your order is processed quickly and efficiently.
We will ship your order within 24 hours from the Poland warehouse.
Please allow 4-7 days for your shipment to arrive at your address. However, due to our inability to control the transportation, the arrival time will be different according to the actual situation. Please check the order at the backstage to confirm how long it will take for the delivery.
If you want to know shipping information, you could contact us by leaving a message to [email protected] We will get back to you in 24 hours.
Affected by Covid-19, there will be some delay on the delivery.
Your Products (only purchased on the Website kugooescooters.com) are warranted against defects in materials and workmanship for a period of 1 year and battery warranty is 6 month.
We only refund or replace items when we ascertain the scooter has gone faulty due to defects in materials/workmanship within 7 days (starting from the date of delivery). No shipping fee for returns or replacements in this case.
Within 7-180 days, if the customer has product quality problems, our company provides free accessories and free maintenance. The customer does not need to bear the return shipping fee, but needs to bear the shipping fee sent to you after the return (Customers only charge the freight once at most).please contact us before returning a defective item in order to receive the return shipping address and other instructions.
All Kugoo customers qualify for full access to our no questions asked warranty immediately after purchase. If you ever have any inquiry's regarding whether or not your product is still under warranty just email us at service[email protected]
and inquire about your warranty status.
THE WARRANTY SHALL BE VOID AND ALL RIGHTS FROM IT SHALL BE LOST IN THE FOLLOWING SITUATIONS:
●The product was modified or repaired by unauthorized technicians or/and by using faulty, modified, or unoriginal equipment / accessories.
●The product has suffered accidents or damages caused by external factors, atmospheric conditions or any other such events.
●The faults are caused by dirt, impurities, water, foreign bodies, etc., where applicable.
●The product was used in the rain and/or driven through a body of water with a depth bigger than 4 cm.
●Product or parts identification series / codes / marks etc. that are deleted / illegible, marking or embossment crafted, made for various purposes Spare parts or original pars show dents, mechanical shock, thermal or other fractures, cracks, etc. not attributable to them.
●Changes to the original condition of the product by natural influences (corrosion, condensation, etc.) due to improper storage conditions.
●The product has not been used according to the conditions of the user manual. – link Product’s faults are caused by vandalism or similar causes.
●The warranty duration has expired.
Like most website operators, kugooescooters.com collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request.kugooescooters.com purpose in collecting non-personally identifying information is to better understand how kugooescooters.com visitors use its website. From time to time, kugooescooters.com may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
kugooescooters.com also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on kugooescooters.com blogs. kugooescooters.com only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that blog commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog where the comment was left.
Gathering of Personally-Identifying Information
Certain visitors to kugooescooters.com websites choose to interact with kugooescooters.com in ways that require kugooescooters.com to gather personally-identifying information. The amount and type of information that kugooescooters.com gathers depends on the nature of the interaction. Those who engage in transactions with kugooescooters.com are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, kugooescooters.com collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with kugooescooters.com. kugooescooters.com does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
Protection of Certain Personally-Identifying Information
kugooescooters.com discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on kugooescooters.com behalf or to provide services available at kugooescooters.com websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using kugooescooters.com websites, you consent to the transfer of such information to them. kugooescooters.com will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, kugooescooters.com discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when kugooescooters.com believes in good faith that disclosure is reasonably necessary to protect the property or rights of kugooescooters.com, third parties or the public at large. If you are a registered user of an kugooescooters.com website and have supplied your email address, kugooescooters.com may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with kugooescooters.com and our products. We primarily use our various product blogs to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. kugooescooters.com takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
If kugooescooters.com, or substantially all of its assets, were acquired, or in the unlikely event that kugooescooters.com goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of kugooescooters.com may continue to use your personal information as set forth in this policy.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.